Shipping Policy From Our Store to Your Door.
This Shipping Policy explains how orders placed through Parakeet Shop are processed, dispatched, transported and delivered, along with information regarding shipping charges, tracking, serviceability, delivery delays and unsuccessful delivery attempts.
What happens after you order?
Your order details are received and prepared for processing.
Products, payment and delivery information may be verified.
The shipment is handed to an available delivery partner.
Delivery is attempted at the address supplied with the order.
About This Shipping Policy
This Shipping Policy applies to eligible orders placed directly through Parakeet Shop, which is operated by PARAKEET ENGINEERING PRIVATE LIMITED.
It explains our general processes relating to order preparation, dispatch, delivery, courier handling, shipping charges, tracking and delivery-related issues.
This Policy should be read together with our Terms and Conditions, Return Policy and Refund & Cancellation Policy.
Delivery Locations
Orders may be shipped to locations in India that are serviceable by our available courier and logistics partners.
Serviceability may vary depending on:
- PIN code and delivery location.
- Courier partner coverage.
- Product type or shipment restrictions.
- Operational or regulatory restrictions.
- Temporary logistics limitations.
Acceptance of an order does not necessarily guarantee delivery to a location if the address later proves to be non-serviceable.
Order Processing
After an order is received, it may undergo reasonable verification and preparation before dispatch.
Processing may include:
Confirmation of successful payment where applicable.
Confirmation that ordered items remain available.
Review of delivery information supplied with the order.
Preparation and packing of products for transport.
Orders may require additional processing during high-volume periods, public holidays, operational interruptions or other exceptional circumstances.
Dispatch Time
Where an estimated processing or dispatch period is displayed during checkout, on the product page, in the order confirmation or through another official communication, that estimate will apply to the relevant order.
Unless expressly guaranteed by us, processing and dispatch dates should be treated as reasonable estimates rather than absolute delivery guarantees.
An order is considered dispatched once it has been handed over to the applicable logistics or courier network.
Shipping & Delivery Charges
Shipping charges, where applicable, may depend upon the order value, delivery location, product type, weight, packaging requirements or promotional offer.
Applicable shipping or delivery charges should ordinarily be displayed before completion of checkout where such charges are payable by the customer.
Free-shipping promotions may be subject to minimum order values, selected locations, selected products or other terms disclosed with the offer.
Estimated Delivery Time
Estimated delivery information may be displayed at checkout, on an order page, in order communications or through the relevant courier tracking system.
Actual delivery time may vary depending upon:
- Delivery destination.
- Courier serviceability.
- Order processing time.
- Public holidays and weekends.
- Weather or transport disruption.
- Regional restrictions.
- Operational disruptions.
- Events beyond reasonable control.
Where applicable law gives a consumer a remedy because delivery materially fails to comply with an agreed term, that statutory right will continue to apply.
Order Tracking
Tracking information may become available after an eligible order has been processed or handed over to the courier network.
Courier tracking systems may occasionally take time to reflect a newly dispatched shipment or subsequent movement.
Tracking information is therefore not guaranteed to update instantly or in real time.
Track Your Order →Third-Party Logistics
We may use third-party courier and logistics providers to transport and deliver orders.
The specific delivery partner may depend upon location, parcel characteristics, service availability and our operational requirements.
Courier partners may contact the recipient using the telephone number or delivery information submitted with the order for legitimate delivery-related purposes.
Packing of Orders
Products are prepared for dispatch using packaging appropriate to the product type and ordinary transport requirements.
Different products within the same order may be packed together or separately depending on availability, packaging, logistics or fulfilment requirements.
An order may therefore arrive in more than one package in appropriate cases.
Food Safety During Delivery
Because Parakeet Shop may offer food and pantry products such as spice powders, tea, coffee, dal, pulses, spice drops and related items, applicable food-safety requirements are relevant throughout storage, packing and delivery.
Food products should be handled and delivered in a manner intended to avoid compromising their safety and integrity.
Where applicable to the relevant food product and business model, we endeavour to follow requirements concerning shelf-life, packaging, labelling, storage and delivery prescribed under applicable FSSAI regulations and directions.
Products should reach customers with packaging reasonably suitable for their intended condition.
Food-product shelf-life requirements applicable to e-commerce delivery are followed where legally required.
Food safety should not be compromised during the last-mile delivery process.
Accurate Address Information
Customers are responsible for entering a complete and accurate delivery address when placing an order.
Please verify:
- Recipient name.
- House, flat or building number.
- Street or locality.
- City and state.
- Correct PIN code.
- Working mobile number.
We are not responsible for delivery difficulties caused solely by materially incorrect or incomplete information supplied by the customer, subject to applicable consumer law.
Changing the Delivery Address
If you notice an error in the delivery address, contact us as soon as possible after placing the order.
We may attempt to update the information before dispatch where operationally possible.
Once a parcel has been dispatched, modification of the delivery address may be unavailable or may depend upon the courier partner.
Unsuccessful Delivery
A delivery attempt may be unsuccessful because of circumstances including:
The courier may make another attempt, contact the recipient or return the parcel depending on its operational process.
Undelivered Orders
An order that cannot be delivered may be marked for return to origin and sent back through the courier network.
Once such a shipment is received and reconciled, any reshipment, cancellation or refund will be handled according to the circumstances, product condition, payment status and our applicable policies.
For consumable products, reshipment may also depend upon whether the returned inventory remains legally and safely suitable for fulfilment.
Damaged, Opened or Tampered Parcel
If your parcel appears materially damaged, opened, leaking or tampered with when delivered, please inspect it carefully where reasonably possible.
If an issue is discovered after accepting delivery, retain:
- The product.
- Outer courier packaging.
- Shipping label.
- Internal packaging.
- Relevant product labels.
- Photos or video of the issue, if available.
Contact us promptly so the matter can be reviewed under our Return Policy.
Read Return Policy →Delivery Delays
Shipments may occasionally be delayed by circumstances beyond the ordinary control of Parakeet Shop or its logistics partners.
Examples may include:
- Extreme weather.
- Floods or natural disasters.
- Transport disruption.
- Local strikes or closures.
- Public emergencies.
- Government restrictions.
- Courier network congestion.
- Unexpected operational interruption.
We will endeavour to provide available information where a material delay becomes known to us.
Events Beyond Reasonable Control
Delivery obligations may be affected by events outside reasonable control, including natural disasters, severe weather, governmental action, civil disturbance, transport shutdowns, public emergencies, major network failures or similar events.
This provision does not remove any consumer right that cannot lawfully be excluded.
Package Marked Delivered but Not Received
If tracking shows an order as delivered but you have not received it, please first check with household members, reception, security personnel or other authorised recipients at the delivery address.
If the parcel still cannot be located, contact us with the relevant order details so that available delivery information can be reviewed.
Split Deliveries
An order containing multiple products may occasionally be dispatched in separate packages.
Different packages may therefore receive separate tracking updates and arrive on different dates.
A partial delivery does not necessarily mean that remaining items have been cancelled.
Cancelling Before Dispatch
A cancellation request should be submitted as soon as possible after placing an order.
Once an order has entered processing, packing or dispatch, cancellation may no longer be operationally possible.
Cancellation and refund eligibility is governed by our Refund & Cancellation Policy and applicable law.
Read Refund & Cancellation Policy →Consumer Protection
This Shipping Policy is intended to operate consistently with applicable Indian consumer protection and e-commerce requirements.
Nothing in this Policy is intended to exclude or restrict a mandatory statutory consumer remedy relating to non-delivery, defective goods, incorrect goods or other circumstances protected by applicable law.
Shipping Complaints
If you have an unresolved shipping or delivery concern, you may contact our Grievance Officer using the details below.
More Information
Changes to This Shipping Policy
We may revise this Shipping Policy to reflect changes in courier arrangements, delivery coverage, business operations, product requirements or applicable law.
Updates may be published on this page with a revised “Last Updated” date.
Any change will apply subject to applicable rights relating to orders already placed.
Contact Parakeet Shop
For shipping, delivery or tracking assistance, contact us using the official details below.