Refund & Cancellation Policy.

About This Policy

This Refund and Cancellation Policy applies to eligible purchases made directly through Parakeet Shop, operated by PARAKEET ENGINEERING PRIVATE LIMITED.

The Policy explains how customer-requested cancellations, merchant-side cancellations, failed payments and approved refunds are handled.

Because our product catalogue may include consumable items such as spice powders, tea, coffee, dal, pulses, Spice Drops, Essential Oils and related pantry products, refund and cancellation eligibility may depend upon the stage of fulfilment, product condition and circumstances of the request.

This Policy should be read together with our Return Policy, Shipping Policy, Privacy Policy and Terms and Conditions.

Statutory Consumer Rights

Nothing in this Policy is intended to remove, limit or override any mandatory right available to a consumer under applicable Indian law.

Where a customer is legally entitled to a refund, replacement, cancellation or other remedy because goods are defective, deficient, spurious, incorrectly supplied, materially different from their advertised characteristics or otherwise covered by applicable consumer law, the applicable statutory remedy will prevail.

Cancelling an Order

If you wish to cancel an order, please contact us as soon as possible after placing it.

A cancellation request may generally be considered where the order has not yet entered an irreversible packing, dispatch or logistics stage.

To request cancellation, please provide:

• Order number.
• Name associated with the order.
• Registered email address or mobile number.
• Reason for cancellation.

A cancellation request is not treated as finally approved until it has been accepted by our order-processing system or support team.

Cancellation Before Shipment

Where an eligible cancellation request is received before dispatch and cancellation remains operationally possible, the order may be cancelled.

For a prepaid order, an applicable refund will be initiated after cancellation has been confirmed.

For an unpaid or eligible Cash on Delivery order, cancellation ordinarily does not require a monetary refund because no payment has yet been collected.

Fair Cancellation Treatment

We do not intend to impose a cancellation charge on consumers in a manner inconsistent with applicable Consumer Protection (E-Commerce) Rules.

Any cancellation-related cost, if ever applicable in a specific lawful circumstance, must be clearly disclosed and applied consistently with applicable law.

Orders Already Dispatched

Once an order has been handed over to a courier or logistics partner, cancellation may no longer be operationally possible.

A customer should not automatically refuse a consumable shipment merely as a substitute for an approved cancellation unless instructed by our support team or otherwise entitled under law.

If the shipment is already in transit, please contact us so that the available resolution can be reviewed.

Customer Refuses Delivery

If a customer refuses a correctly supplied shipment without an approved cancellation or legally valid reason, the package may be returned through the courier network.

Any refund consideration will depend upon:

• Whether payment was already collected.
• The reason for refusal.
• Product type.
• Condition of the returned shipment.
• Whether the product is legally suitable for resale or further handling.
• Applicable statutory rights.

Food and consumable products may require stricter handling because of hygiene, contamination and storage considerations.

Cancellation by Parakeet Shop

We may cancel an order where fulfilment cannot reasonably proceed, including circumstances such as:

Where we cancel a prepaid order after receiving payment, an applicable refund will be initiated.

Product Becomes Unavailable

Inventory displayed online may occasionally become unavailable before an order is finally processed.

If we cannot fulfil an ordered product, we may cancel the affected item or order and initiate an eligible refund for the amount collected for that item.

We will not substitute a materially different item without appropriate customer agreement where such agreement is required.

Pricing or Product Listing Error

A product may occasionally be displayed with an incorrect price, specification, stock status or other information due to technical or human error.

Where permitted by applicable law, we may correct an obvious error before fulfilment.

If an affected prepaid order cannot be fulfilled on the original terms and is cancelled, the eligible amount collected will be refunded.

When a Refund May Be Available

Depending upon the circumstances and applicable law, a refund may be available in situations including:

Change-of-Mind Refunds

Subject to mandatory consumer rights, correctly supplied and compliant food or consumable products are generally not refundable merely because a customer:

• Changed their mind after delivery.
• Ordered the wrong product by mistake.
• No longer wants the product.
• Does not personally prefer its normal taste, aroma or texture.
• Opened or used a compliant consumable product and later changed their mind.

Partial Refunds

If only one item or part of a multi-item order is affected, an approved refund may be limited to the amount attributable to the affected item rather than the entire order.

Any adjustment relating to shipping, discounts or promotional benefits will be determined based on the original order, applicable offer terms and consumer law.

Money Debited but Order Failed

In some cases, a bank or payment service may show an amount as debited even though the website does not generate a successful order.

Such transactions may be automatically reversed by the relevant bank, payment gateway, card network, UPI system or payment provider according to the applicable payment-system process.

If an amount remains debited and no valid order has been created, please contact us with:

• Customer name.
• Registered mobile number or email.
• Transaction reference number.
• Amount paid.
• Approximate transaction date and time.

We may check our payment records and coordinate with the relevant payment service provider where required.

Duplicate Payment

If the same order is verified as having been charged more than once because of a payment-processing error, the excess eligible amount will be reviewed for refund.

Please provide the relevant transaction reference numbers so that the duplicate payment can be reconciled.

Refunds for COD Orders

Where Cash on Delivery is offered and an eligible COD order requires a monetary refund after payment has been collected, we may request appropriate bank, UPI or other payment information required to process the refund.

For security reasons, customers should provide refund information only through an official channel communicated by Parakeet Shop.

We will never require you to disclose your ATM PIN, UPI PIN, card PIN, password or OTP in order to receive a refund.

Damaged, Incorrect or Defective Product

If a product arrives damaged, leaking, materially incorrect, defective, expired, tampered with or materially not as advertised, contact us promptly.

We may request reasonable evidence such as:

Where the claim is verified, we may provide replacement, refund or another appropriate remedy in accordance with applicable law and our Return Policy.

Refund Request Review

Before approving a refund, we may reasonably verify:

• The relevant order.
• Payment status.
• Customer identity or contact information.
• Product condition.
• Courier or delivery records.
• Photographs or supporting evidence.
• Return or replacement status where relevant.

Verification requirements will not be used to unreasonably deny a valid statutory consumer claim.

Amount Refunded

An approved refund will generally relate to the eligible amount actually paid for the affected product or order.

The amount may take into account:

• Product amount paid.
• Discounts or coupons applied.
• Partial-order adjustments.
• Eligible taxes.
• Shipping charges where applicable.
• Applicable statutory requirements.

No deduction will be made in a manner inconsistent with mandatory consumer rights.

How Refunds Are Sent

Approved prepaid refunds will ordinarily be initiated to the original payment method where technically and legally available.

Depending upon the payment method or circumstances, another lawful refund method may be used where necessary.

Refunds are not ordinarily issued in cash for transactions originally completed through an electronic payment method, unless required or specifically arranged in accordance with applicable law.

Refund Timeline

Once a refund is approved and all required verification has been completed, we aim to initiate the eligible refund within 7 business days.

Initiation of a refund and actual credit to your bank account are separate events.

Banks, card networks, UPI providers, wallets and other payment providers may require additional processing time after we initiate the refund.

Refund Not Yet Received

If we have confirmed that a refund was initiated but you have not yet received the amount, please:

• Check the original payment account.
• Allow the payment provider's normal processing period.
• Check your bank or payment-provider transaction history.
• Contact the relevant bank or payment provider where appropriate.
• Contact us with the order and refund information if the issue remains unresolved.

Shipping Charges & Refunds

Whether an original shipping charge is refundable depends upon the circumstances of the cancellation or return.

Where the refund arises because of our verified fulfilment error, defective goods or another circumstance for which applicable law requires reimbursement, shipping-related treatment will be handled accordingly.

For voluntary cancellations or returns not caused by a defect or fulfilment error, shipping charges may be treated according to the terms displayed at checkout and applicable law.

Coupons & Promotional Orders

Where an order received a coupon, discount or promotional benefit, the refund is ordinarily calculated using the amount actually attributable to the eligible item after the relevant discount.

A promotional coupon itself generally has no cash value unless its specific terms state otherwise.

Cancellation of one item in a multi-item promotional order may affect eligibility for an order-level discount where permitted by the offer terms and applicable law.

Refund Without Physical Return

In certain cases, particularly where reverse collection is impractical or unnecessary, we may approve a refund or replacement without requiring the customer to physically return the product.

This is determined case by case and does not create an automatic entitlement for every claim.

Generally Non-Refundable Situations

Subject always to mandatory statutory rights, a refund may ordinarily be declined where:

• A correctly supplied consumable product is no longer wanted after delivery.
• The product has been consumed or substantially used without a verified product defect.
• Damage occurred after delivery due solely to improper customer handling.
• A consumable product was improperly stored after delivery.
• A claim is based only on subjective taste or aroma preference where the product is otherwise compliant.
• The claim is fraudulent or materially unsupported after reasonable verification.

Fraudulent Refund Claims

We may reasonably investigate claims where there is evidence of manipulated photographs, product substitution, false transaction information, repeated abuse or other fraudulent activity.

Fraudulent claims may be rejected and referred to payment providers or lawful authorities where appropriate.

Legitimate exercise of consumer rights will not be treated as fraudulent merely because a customer seeks a refund.

Relationship With Return Policy

Some refunds may require an approved product return or inspection before the refund can be completed.

Return eligibility, product condition, consumable-product restrictions and supporting evidence requirements are described separately in our Return Policy.

Check Before Cancelling

If you are unsure whether an order has already been dispatched, you may first review the available tracking information.

Grievance Officer

If you have a concern regarding a cancellation or refund request that remains unresolved, you may contact our Grievance Officer.

Related Policies

Changes to This Policy

We may update this Refund and Cancellation Policy to reflect changes to our payment, order-processing, fulfilment or customer service procedures and applicable law.

Any revised version may be published on this page with an updated “Last Updated” date.

Changes will apply subject to mandatory rights arising from transactions already completed or orders already placed.