Terms & Conditions.

Acceptance of Terms

Welcome to Parakeet Shop, an online store operated by PARAKEET ENGINEERING PRIVATE LIMITED.

These Terms and Conditions govern your access to, browsing of and use of our website, products, account facilities, checkout, payment options and other services made available through Parakeet Shop.

By accessing or using the website or placing an order, you agree to comply with these Terms, our Privacy Policy and other applicable policies displayed on the website.

If you do not agree with these Terms, please discontinue use of the website.

About Parakeet Shop

Parakeet Shop is operated by PARAKEET ENGINEERING PRIVATE LIMITED.

Our website offers products which may include Spices Powders, Spice Drops & Essential Oils, Tea & Coffee, Dal & Pulses and other products listed on the website from time to time.

Applicable Laws

These Terms are intended to operate in accordance with applicable laws of India as amended and in force from time to time, including where relevant:

Who May Use the Website

You should use the website and enter into purchases only if you are legally competent to enter into a binding contract under applicable Indian law.

If you use the website on behalf of another person, organisation or legal entity, you represent that you have appropriate authority to act on their behalf.

Where a minor accesses the website, such use should occur under appropriate parental or guardian supervision and in accordance with applicable law.

Registration & Account Security

Certain features of the website may require registration or login.

You agree to provide accurate, current and complete information when creating or maintaining an account.

• You are responsible for maintaining the confidentiality of your login details.
• You should not share passwords, OTPs or authentication credentials with unauthorised persons.
• You are responsible for activity carried out through your account where permitted by applicable law.
• You should notify us if you reasonably believe your account has been accessed without authorisation.

We may restrict or suspend access where reasonably necessary to protect the website, users, transactions or our legitimate business interests.

Products & Product Information

We endeavour to present product descriptions, images, quantities, sizes, ingredients, specifications, prices and other available information as accurately as reasonably possible.

Product packaging, colour, design, appearance, labels or presentation may occasionally vary due to manufacturer, supplier or packaging updates.

Images displayed on the website are illustrative representations of the relevant products. Differences caused by photography, lighting, device displays or packaging changes may occur.

Customers should review the product page, package label, ingredients and usage information before purchase and use.

Product Use & Storage

Where products are food products, beverages, spices, dals, pulses or other edible items, customers should follow the packaging, storage instructions, ingredient information and expiry or best-before information supplied with the product.

Customers with food allergies, intolerances, dietary restrictions or other sensitivities should carefully review available ingredient and allergen information before consumption.

Once delivered, products should be stored appropriately according to their label instructions and ordinary food-safety practices.

Spice Drops & Essential Oils

Products marketed as spice drops, essential oils, extracts or concentrated preparations may have different intended uses depending upon the specific product.

Always review the product description, packaging, directions and warnings before use.

Product information on the website is not intended to constitute medical advice, diagnosis or treatment.

Stock & Availability

Products displayed on the website are subject to availability.

An item appearing as available does not guarantee that inventory will remain available until the order is processed.

If an ordered item becomes unavailable, we may contact you, cancel the affected item or order and process any applicable refund in accordance with our policies and applicable law.

Prices, Taxes & Charges

Product prices displayed on the website are shown in Indian Rupees unless otherwise expressly stated.

Applicable taxes, shipping charges, delivery charges or other lawful charges may be displayed before order confirmation or checkout, as applicable.

Prices may change from time to time. A change in the listed price generally does not affect an order already accepted, except where correction is required by law or because of a manifest pricing error.

Pricing & Listing Errors

Despite reasonable efforts, a product may occasionally be listed with incorrect pricing, description, quantity, availability or other information due to technical or human error.

Where permitted by law, we may correct obvious errors before accepting or fulfilling an order.

If an error affects an order that has already been paid, we may contact the customer and, where appropriate, provide the option to proceed on corrected terms or receive an applicable refund.

Placing an Order

Adding a product to the cart does not reserve inventory or guarantee acceptance of an order.

By submitting an order, you make an offer to purchase the selected products subject to these Terms, applicable policies and information displayed during checkout.

Orders may be subject to:

• Product availability.
• Verification of customer information.
• Verification of delivery information.
• Successful payment or payment authorisation.
• Fraud-prevention and security checks.
• Serviceability of the delivery location.

Order Acceptance

Receipt of an automated acknowledgement, payment notification or order number does not necessarily mean that an order has been finally accepted where further verification is reasonably required.

We may reject or cancel an order in circumstances permitted by applicable law, including where:

• The product is unavailable.
• Payment is unsuccessful or reversed.
• The delivery address is not serviceable.
• There is a manifest pricing or product-listing error.
• The transaction appears fraudulent, abusive or unauthorised.
• Fulfilment would violate applicable law.

Where payment has been received for an order that is subsequently cancelled by us, an applicable refund will be processed in accordance with our Refund and Cancellation Policy.

Payment Terms

Available payment methods may be shown during checkout and may be provided through banks, payment gateways, payment aggregators or other payment service providers.

You agree to provide valid and authorised payment information when placing an order.

We are not responsible for interruptions or failures occurring solely within a third-party banking or payment system, subject to rights available under applicable law.

If money is debited but an order is not successfully generated, reconciliation and refund timelines may depend upon the relevant bank or payment service provider.

Fraud Prevention

We may use reasonable security and transaction-verification measures to identify suspected fraudulent, unauthorised or abusive activity.

We may request additional verification before processing an order where reasonably necessary and permitted by law.

Orders reasonably suspected to involve fraud, misuse or unlawful activity may be held, rejected or cancelled.

Shipping & Delivery

Orders may be delivered using third-party courier, logistics or shipping service providers.

Any delivery estimate displayed on the website is an estimate unless expressly stated otherwise and may be affected by courier operations, public holidays, weather conditions, location restrictions, operational disruptions or events beyond reasonable control.

Customers are responsible for providing an accurate and complete delivery address and contact information.

Additional details are governed by our Shipping Policy.

Failed or Refused Delivery

If a delivery cannot be completed because of an incorrect address, repeated customer unavailability, refusal of delivery or other customer-related circumstances, the shipment may be returned to us.

Any reshipping, refund or deduction of applicable shipping costs will be handled according to our published policies and applicable law.

Order Tracking

Eligible orders may be tracked using the order tracking facility available on the website.

Tracking information may originate from our order system or relevant logistics service provider and may not always update in real time.

Returns & Replacements

Eligibility for returns or replacements is governed by our Return Policy and applicable statutory consumer rights.

Certain products, including food, consumable, opened, used, damaged-after-delivery, hygiene-sensitive or other product categories, may have restrictions on return where permitted by applicable law.

Nothing in a return restriction will limit rights available to customers for defective, damaged, incorrect, misdescribed or otherwise legally non-compliant goods where such rights apply.

Refunds & Cancellations

Cancellation and refund eligibility depends upon order status, product type, circumstances of the request and our applicable policy.

Approved refunds will ordinarily be processed using an available lawful refund method and may take additional time to reflect depending upon the relevant bank or payment provider.

Coupons, Offers & Discounts

Promotional offers, coupon codes, discounts or other benefits may be subject to separate eligibility requirements, validity periods and conditions.

Unless expressly stated otherwise, promotional benefits:

• Cannot be exchanged for cash.
• May have minimum-order requirements.
• May apply only to selected products.
• May not be combined with other offers.
• May expire on the stated date.

We may refuse the misuse, duplication or fraudulent application of a promotional offer where permitted by law.

Prohibited Activities

You must not use our website in a manner that is unlawful or materially interferes with the operation, security or integrity of the website.

• Attempt unauthorised access to accounts, systems or website infrastructure.
• Introduce malware, malicious code or harmful automated activity.
• Use false or misleading identities to conduct fraudulent transactions.
• Interfere with checkout, payment, inventory or pricing systems.
• Use the website to violate any applicable law.
• Copy, scrape or commercially exploit website content in violation of our rights or applicable law.

Website Content & Brand Assets

The website may contain text, layout, graphics, software, logos, brand elements, photographs and other content owned by us, licensed to us or used with lawful permission.

Except where permitted by law, website content may not be reproduced, distributed, modified or commercially exploited without appropriate authorisation from the relevant rights holder.

Third-party brand names and trademarks remain the property of their respective owners.

Reviews & Feedback

Where the website allows reviews, ratings or feedback, customers should provide information that is genuine, relevant and lawful.

Content must not contain unlawful, abusive, defamatory, deceptive, infringing or malicious material.

We may moderate or remove user content where reasonably necessary for legal, security or platform-integrity reasons, subject to applicable law.

Privacy & Data Protection

Our handling of personal information is explained in our Privacy Policy.

By using the website, you should also review the Privacy Policy to understand how information may be collected, used, stored and disclosed.

Third-Party Services

Our website may use or link to services provided by payment gateways, courier companies, analytics providers, communication platforms or other third parties.

Such third-party services may operate under their own terms, policies and technical systems.

We do not control independent third-party websites merely because a link to them appears on our website.

General Disclaimer

We endeavour to keep website content accurate and functional, but temporary interruptions, technical errors or maintenance may occur.

Product-related information is intended to assist customers in making purchasing decisions and should be read together with the information supplied on the actual product packaging.

Nothing on the website should be interpreted as professional medical, nutritional or therapeutic advice unless expressly stated by an appropriately qualified and authorised professional.

Limitation of Liability

To the maximum extent permitted by applicable law, liability arising from use of the website or a transaction will be determined according to the applicable contract, statutory rights and circumstances of the matter.

We do not seek to exclude or restrict liability where such exclusion or restriction is prohibited by law.

Nothing in these Terms limits rights available to consumers under the Consumer Protection Act, 2019 or other applicable legislation.

User Responsibility

To the extent permitted by applicable law, you may be responsible for losses or claims resulting from your unlawful use of the website, fraudulent conduct, intentional misuse or infringement of third-party rights.

This provision does not impose liability upon a consumer beyond what is valid and enforceable under applicable Indian law.

Force Majeure

Performance may be delayed or affected by circumstances beyond reasonable control, including natural disasters, extreme weather, transport disruption, strikes, governmental restrictions, public emergencies, network outages, supplier interruptions or similar events.

Where such an event occurs, we will take reasonable steps appropriate to the circumstances and obligations imposed by applicable law.

Suspension or Termination

We may suspend, restrict or terminate website or account access where reasonably necessary due to unlawful use, material breach of these Terms, fraud, security risk or other legitimate grounds permitted by applicable law.

Suspension of an account does not automatically cancel outstanding legal rights or obligations relating to orders already placed.

Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services, business practices, technology or applicable law.

Updated Terms may be published on this page together with a revised “Last Updated” date.

Changes will apply in accordance with applicable law and ordinarily will not retrospectively alter rights arising from previously completed transactions.

Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent legally possible.

No Waiver

Failure or delay in enforcing a right under these Terms does not necessarily constitute a waiver of that right.

Any waiver must be interpreted according to the circumstances and applicable law.

Grievance Redressal

Customers may contact our Grievance Officer regarding concerns relating to the website, products, transactions or customer service.

Governing Law

These Terms and transactions carried out through the website are governed by the laws of India.

Subject to any mandatory consumer jurisdiction or dispute-redressal rights available under applicable law, disputes will be dealt with by courts or authorities having lawful jurisdiction over the matter.

Nothing in this clause prevents a consumer from approaching a competent Consumer Commission or other statutory authority where such right exists under law.

Related Policies

These Terms should be read together with the policies and information displayed on our website.