Privacy Policy Your Data. Your Privacy.

About This Privacy Policy

This Privacy Policy applies to the online services offered by PARAKEET ENGINEERING PRIVATE LIMITED under the brand name Parakeet Shop.

References to “we”, “our”, “us”, “Parakeet Shop” or the “Company” in this Privacy Policy refer to PARAKEET ENGINEERING PRIVATE LIMITED, unless the context requires otherwise.

By visiting our website, creating an account, placing an order, contacting us or otherwise providing personal information, you acknowledge the practices described in this Privacy Policy, subject to applicable Indian law.

Applicable Indian Laws

We endeavour to process personal information in accordance with applicable laws and regulations in India, including provisions that are applicable and in force from time to time.

Personal Data We May Collect

Depending upon how you interact with our website and services, we may collect the following categories of information.

How We Obtain Information

Information may be collected directly from you when you:

• Register or create an account.
• Add products to your cart or place an order.
• Provide billing or shipping information.
• Contact customer support.
• Submit a grievance, return, cancellation or refund request.
• Subscribe to communications where available.
• Browse or otherwise interact with our website.

We may also receive limited information from payment gateways, logistics providers, analytics providers and other service providers involved in operating the website or completing your transaction.

How We Use Personal Data

Personal information may be processed for one or more of the following purposes:

• To create and administer customer accounts.
• To process, confirm and fulfil orders.
• To arrange delivery through logistics or courier partners.
• To facilitate payments and verify transaction status.
• To process refunds, returns and cancellations.
• To provide order tracking and customer support.
• To respond to enquiries and grievances.
• To protect our website, customers and transactions against misuse, fraud and security threats.
• To maintain records required for accounting, taxation, regulatory and legal purposes.
• To improve website functionality, usability and customer experience.
• To send service-related notifications concerning accounts or orders.
• To send promotional communications where permitted and where any required consent has been obtained.
• To comply with applicable law, court orders or lawful requests by government or regulatory authorities.

Consent & Lawful Processing

Where consent is required by applicable law, we may seek your consent before processing personal data for the specified purpose.

You may withdraw consent using the method made available by us or by contacting us, subject to legal requirements and the consequences of such withdrawal.

Withdrawal of consent does not affect the lawfulness of processing undertaken before withdrawal and may prevent us from continuing services where the relevant personal data is necessary to provide those services.

Certain processing may also take place where otherwise permitted or required under applicable law.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to support website functionality, maintain sessions, remember cart contents, understand website usage and improve user experience.

You may adjust browser settings to block or delete cookies. Disabling essential cookies may affect the operation of certain website features.

Payment Processing

Payments may be processed using third-party banks, payment gateways, payment aggregators or other authorised payment service providers.

Payment card, UPI, banking or wallet credentials may be collected and processed directly by the relevant payment service provider according to its own terms, security standards and privacy practices.

We may receive payment status, transaction reference numbers and other information required to reconcile and manage your order.

Sharing of Personal Information

Personal data may be disclosed to third parties where reasonably necessary for legitimate business operations, fulfilment of services or compliance with law.

Service providers are expected to handle information only for authorised purposes and in accordance with applicable contractual and legal obligations.

Data Security

We take reasonable technical, organisational and operational measures appropriate to our business and the nature of the information processed to protect personal data against:

• Unauthorised access.
• Unauthorised disclosure.
• Loss or destruction.
• Alteration or misuse.
• Other reasonably foreseeable security risks.

However, no internet transmission, electronic storage system or digital platform can be guaranteed to be completely secure.

Customers should protect their account credentials and should not disclose passwords, OTPs or other authentication information to unauthorised persons.

How Long We Retain Data

We may retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for a longer period where required or permitted under applicable law.

Retention periods may depend upon:

• The duration of your customer account.
• Order fulfilment and after-sales requirements.
• Return, refund and dispute periods.
• Taxation and accounting obligations.
• Fraud-prevention and security requirements.
• Legal claims and regulatory obligations.

Data that is no longer required may be deleted, anonymised or otherwise dealt with in accordance with applicable law and operational requirements.

Your Privacy Rights

Subject to applicable provisions of Indian data protection law being in force and applicable to the relevant processing, individuals may have rights concerning their personal data.

We may request reasonable information to verify the identity of the requester before acting upon a privacy request.

Accuracy of Information

Customers are responsible for providing accurate, complete and up-to-date information when creating an account, placing an order or contacting us.

Please update your details where necessary so that we can communicate with you and fulfil your orders correctly.

You should not provide another person's personal information unless you have lawful authority to do so.

Children's Personal Data

Our online store is intended for persons who are legally capable of entering into transactions or who use the website under appropriate parental or guardian supervision.

We do not knowingly seek to collect personal data from children in circumstances prohibited by applicable law.

Where verified parental consent or other special measures are required under applicable data protection law, such requirements will apply to the extent legally in force and applicable.

Marketing & Service Messages

We may send transactional communications that are reasonably necessary to operate your account or fulfil your order, such as order confirmations, payment updates, dispatch information and customer-support messages.

Promotional communications may be sent where permitted by law and subject to applicable consent or preference requirements.

Where an unsubscribe or opt-out option is provided, you may use that option to stop receiving eligible promotional messages.

Third-Party Websites & Services

Our website may contain links to payment services, delivery providers, social platforms or other third-party websites and services.

Third parties may operate independently from us and may maintain their own privacy policies and data-handling practices.

We recommend reviewing the privacy policies of third-party services before providing personal information directly to them.

Transfer & Storage of Data

Certain technology, hosting, communication, analytics or other service providers may process or store information using systems located outside your state or, where legally permitted, outside India.

Any cross-border processing or transfer of personal data will be subject to applicable Indian legal requirements and restrictions in force at the relevant time.

Personal Data Breach

If a personal data breach occurs, we may investigate the incident, take reasonable remedial measures and make notifications to affected persons or relevant authorities where and to the extent required by applicable law.

Grievance Officer

For privacy concerns, requests relating to personal information or grievances regarding our handling of information, you may contact our Grievance Officer.

When submitting a privacy request, please provide sufficient information to help us understand the request and verify the relevant account or transaction.

Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes to our services, technology, business practices or applicable laws and regulations.

The revised version may be published on this page with an updated effective or “Last Updated” date.

We recommend reviewing this page periodically for the latest information about our privacy practices.